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Introduction: In today's competitive business landscape, customer feedback is crucial for organizations to improve their products and services. Salesforce, a leading customer relationship management (CRM) platform, offers powerful survey capabilities that enable businesses to collect valuable insights. One of the popular survey question formats is the matrix format, which allows respondents to provide feedback on multiple attributes within a single question. In this blog post, we will explore matrix-format questions for Salesforce surveys and guide you through the setup process within Salesforce. I. Understanding Matrix-Format Questions: Matrix-format questions are designed to gather feedback on multiple attributes or criteria within a single question. They are commonly used in surveys to measure customer satisfaction, product features, or service quality. By using a matrix format, survey creators can streamline the response process and make it more convenient for respondents. ...